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COVID-19 Client Resource Guide and required meeting information


Check this page frequently for important announcements from the Austin Convention Center Department!

Austin Convention Center Open to Host Events – Guidelines for Doing What We Do Best

March 11, 2021 - The Austin Convention Center Department has been given authorization by local health authorities to operate at 25%, and are expecting percentages to rise as the number of vaccinations increase. Events can start in April for the Palmer Events Center and in May for the Austin Convention Center.

Personal Protective Equipment (PPE) or face coverings are required by all individuals at all times while inside ACCD buildings. The City of Austin continues to prioritize employee and public safety and will maintain all COVID-19 safety protocols, including requiring everyone—employees and public—in a city facility to wear a face mask. The City continues requiring physical distancing and all other hygiene protocols.

The Austin Convention Center and Palmer Events Center are operated by the Austin Convention Center Department, a division of the City of Austin. The department will continue to operate under the guidance of the City of Austin, Austin Public Health (APH), and other local health authorities.

For more information and to view Austin Convention Center Department guidelines, Client Resources and Safety Action Plan and catering guide, visit the link below.

Austin Convention Center COVID-19 Response

Non-Vaccination Sites: Austin Convention Center and Palmer Events Center

January 29, 2021 - The Austin Convention Center and the Palmer Events Center are not currently operating as facilities for COVID-19 vaccine providers. Click below for more information from Austin Public Health to pre-register for vaccination and maps and listings of area vaccine providers.

Austin Public Health

Austin Convention Center Notified of Possible Alternate Care Site Activation

January 13, 2021 - The Austin Convention Center was notified that the process to activate, serve, and operate as a temporary Alternate Care Site is underway. The City of Austin’s Alternate Care Site is a hospital overflow facility, located at the Austin Convention Center. Since July 2020, the Austin Convention Center was set up, but remained staged and not activated. This was a measure to support hospitals that may experience overflow, if the City of Austin’s Office of Homeland Security and Emergency Management (HSEM), in conjunction with the Travis County Health Authority, deemed necessary.

City of Austin Announcement

Austin Convention Center Achieves GBAC STAR Facility Accreditation

November 30, 2020 - The Austin Convention Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, the Austin Convention Center Department has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention for the facility.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations. The program will verify that the Austin Convention Center Department is implementing best practices to prepare the staff and buildings for future meetings and events.

Austin Convention Center Press Release

Austin Convention Center Activated as Hurricane Laura Evacuee Shelter

August 27, 2020 - The Austin Convention Center has been activated as a COVID-19 negative, Hurricane Laura Evacuee Shelter. As part of the Capital Area Shelter Hub Plan and the City of Austin Homeland Security and Emergency Management, Halls 1 and 2 at the Austin Convention Center are being used as a shelter, for displaced evacuees.

This does not affect the staging or availability of the Austin Convention Center as an Alternate Care Site. Located in Hall 4, the care site remains on standby as a hospital overflow facility.

City of Austin Press Release

Palmer Events Center to Serve as Hurricane Medical Shelter for Evacuees

August 26, 2020 - The Palmer Events Center in Austin, Texas, has been prepped and activated as a 50 bed, Hurricane Medical Shelter for evacuees who are COVID-19 negative, and require non-emergency medical care. This is to assist and support displaced residents from the Texas Gulf Coast due to Hurricane Laura. At the request of the State of Texas, the Palmer Events Center will serve as a medical shelter as part of the Capital Area Shelter Hub Plan.