Employment opportunities

Facebook site

Visit the Palmer Events Center


security & safety

Welcome to Austin!

Thank you for considering Austin, Texas and the facilities of the Austin Convention Center Department for your upcoming event. Austin is a vibrant community that is host to hundreds of local, national and international events each year. From its early roots as a pioneering state capitol along the banks of the Colorado River to a thriving city with public safety and quality of life as two of its most important priorities, Austin is a great experience overall.

Currently ranked as the 11th largest major city in the U.S., Austin is consistently one of the top safest major cities. The Austin Convention Center and the Palmer Events Center are conveniently located in the downtown area.  Austin’s downtown is a diverse blend of nationally recognized music and entertainment districts with live music, restaurants, hotels, historical architecture, government agencies and a growing community of urban residents.

The Austin Convention Center Department with its Security and Safety division are committed to partnering with our clients, our community, and local public safety officials to provide a safe event experience.  Our Security and Safety Division’s motto is “A Safe and Secure Community, Built on Customer Service”.  We aim to establish a long lasting relationship with you and your business, organization or event.

Our Security and Safety Division is the exclusive in-house provider for all security and safety services necessary to support your event.  Our staffing includes public safety professionals with executive law enforcement experience and training.  Our Security Coordinators work closely with our clients to help plan any security needs and make sure those security needs are fully met.  Please take a moment to review our comprehensive security services as well as our client safety guide which includes our emergency response plan. Whether you are planning your first event with us or are one of our valued returning clients, we are ready to provide a security plan customized to meet your needs and those of your guest.

Warm regards,

Al Eells
Al Eells
Security & Safety Manager
Austin Convention Center Department   


Client Safety Guide   |  Security Services Rates  | Booth Security Form

Updated Facility Access Procedures as of May 1, 2013

Security Badge

The City of Austin and the Austin Convention Center Department recognize that human trafficking is a human rights concern impacting Austin residents, businesses, communities and visitors. The City declares that freedom from human trafficking is a fundamental human right. The Austin Convention Center Department supports and promotes these principles and values through its policies, plans and training.