Frequently Asked Questions (faq)

• Electrical services
• General information
• Telephone lines
• Internet connections
• Electrical Services

 

How do I know how much power to order?

• Please see our ordering guidelines or see our list of power requirements for common office and household items.

 

Will the electrical services be turned on when I arrive at my booth?

• Yes, electrical services will be available for use immediately upon installation.

 

How many plugs do I get for each power source ordered?

• Each power sources ordered and installed by the ACCD is a single receptacle capable of receiving a single device.

 

Can I supplement the single power source provided with extension cords and multi-outlet fixtures?

• Yes, you can supplement your power source with a surge protector for additional outlets and extension cords to extend your power source. Cords and surge protectors are available at the service desk for a fee.

 

Can I bring my own extension cords and surge protectors?

• Yes, customers are welcome to bring their own supplemental equipment.

 

What is the minimum power I can order?

• The minimum power source available at ACCD is one (1) 1000 watt receptacle.

 

Does the power stay on for 24 hours?

• Yes, power is available 24 hours.

 

Is there an additional charge for 24 hour power?

• No, there is not an additional charge for 24 hour power.

 

How do I know which services belong to my booth?

• All services will be identified with a label/ tag indicating the show, booth name, and booth number.

 

What happens if I did not order enough power and accidentally blow a circuit breaker?

• If you blow a circuit breaker on a power strip, you can simply reset it from the unit. However, if you blow a circuit breaker to our distribution boxes, we will have to reset our box. You will be responsible for a resetting fee.

 

General Information

Do I need to check in with the service desk to say I am ready for my services?

• We do not require exhibitors to check-in at the service desk for their exhibitor services unless you have ordered a 208 volt service that requires hard-wire or special receptacles.

 

Where are utility services accessed?

• All services are accessed from the floor and some sources are available along perimeter walls.

 

Are exhibitor services available from the ceiling?

• Sources are generally not available from the ceiling. Please contact us to see if we can make them available. Additional fees may apply.

 

Can I access exhibitor sources from the floor directly?

• No, services must be installed exclusively by ACCD staff.

 

Where will my services be located?

• Generally, services are installed at the rear center of a booth space, however, for peninsula and island booths, services will be installed in the location most convenient.

 

Do I need to submit a floor plan or booth grid?

• If you require services to be installed in specific locations, especially with carpet installation, you will be required to submit a booth diagram/ grid, booth orientation and services coordinates.

 

Do I need to add labor charges?

• Please see labor charges for applicable fees.

 

Can I and another exhibitor share services?

• No, each exhibitor must order and pay for their own utility services separately.

 

Can I cancel services on-site?

• Refunds will not be considered for services installed on-site.

 

Telephone Lines

Do I need a long distance line to call toll-free numbers?

• No, local phone lines are capable of calling toll-free phone numbers.

 

Do I need a long distance phone line to operate a credit card machine?

• No, most credit card terminals dial toll-free numbers for transactions. Customers will only require a local phone line.

 

Do I have to dial a special number to access an outside line?

• Yes, all phones lines are dial-9 lines to access outside lines.

 

How many lines are included in a multi-phone line order?

• Two call appearances are included for a multi-phone line order. Each additional line or call appearance must be ordered at a cost.

 

Are there special programming features available?

• Yes, ACCD can provide a variety of special telephone line features such as voice mail, nondial-9 service, rollovers, and call transfer capabilities. Contact us to inquire about additional special program features.

 

Are telephone handsets available for phone orders?

• Yes, you can pick up a handset at the utility service desk on-site.

 

Is there a charge for handsets?

• No, there is no charge for telephone handsets, however, we do require a credit card number as a deposit for unreturned equipment.

 

What are the long distance charges?

• Long distance charges are the prevailing AT&T rates at time of usage.

 

Internet services

How many devices can operate off a single internet connection?

• ACCD provides a single ip per internet connection order. Individual ip address must be ordered for each device requiring connectivity.

 

Can I use a hub for my internet service?

• Internet connections are locked to the number of ip addresses ordered.

 

Can I use a router for my Internet service?

• Yes, you can utilize a router for the Internet connection provided.  ACCD does not provide any routers.

 

Do I need a static ip address for the Internet connection provided?

• No, all Internet connections provided by ACCD are dynamic host configuration protocol or dhcp assigned ip Addresses. Contact us if you require a static ip address.

 

Is there wireless Internet service available?

• Yes, complimentary wireless Internet services is available throughout the facilities. The wireless services have limited bandwidth and speed. Contact us for additional wireless service information.

 

Is there a charge for wireless Internet services?

• No, there is not a charge for the complimentary wireless Internet